Water Care Troubleshooting
Cloudy Water
Probable Cause:
Dirty filters
Excessive oils or organic matter
Improper sanitizing
Suspended particles or organic matter
Overused or old water
Solutions:
Clean filters with FreshWater® InstantFilter Cleaner or FreshWater Filter Cleaner
Shock spa with sanitizer
Add sanitizer
Adjust pH and/or alkalinity with FreshWater pH/Alkalinity Up or FreshWater Alkalinity Down
Run jet pump(s) and clean filters with FreshWater InstantFilter Cleaner or FreshWater Filter Cleaner
Drain, clean and refill the spa
Water Odor
Probable Cause:
Excessive organics in water
Improper sanitization
Low pH
Solutions:
Shock spa with sanitizer
Add sanitizer
Adjust pH with FreshWater pH/Alkalinity Up to recommended range
Drain, clean and refill the spa
Chlorine Odor
Probable Cause:
Chloramine level too high
Low pH
Solutions:
Shock spa with sanitizer
Adjust pH with FreshWater pH/Alkalinity Up to recommended range
Musty Odor
Probable Cause:
Bacteria or algae growth
Solutions:
Shock spa with sanitizer
If the problem is visible or persistent, drain, clean and refill the spa
Organic Buildup/Scum Ring Around Spa
Probable Cause:
Buildup of oils and dirt
Solutions:
Wipe off scum with clean rag
If severe, drain the spa, use FreshWater Spa Shine after cleaning to protect the spa shell, and refill the spa
Algae Growth
Probable Cause:
High pH
Low sanitizer lever
Solutions:
Shock spa with sanitizer
Adjust pH with FreshWater pH/Alkalinity Down to recommended range
Shock spa with sanitizer, and maintain sanitizer level
Eye Irritation
Probable Cause:
Low pH
Low sanitizer lever
Solutions:
Adjust pH with FreshWater pH/Alkalinity Up
Shock spa with sanitizer, and maintain sanitizer level
Skin Irritation/Rash
Probable Cause:
Unsanitary water
Free chlorine level above 5 ppm
Solutions:
Shock spa with sanitizer and maintain sanitizer level
Allow free chlorine level to drop below 5 ppm before spa use
Stains
Probable Cause:
Total alkalinity and/or pH too low
High iron or copper in source water
Solutions:
Adjust total alkalinity and/or pH with FreshWater pH/Alkalinity Up
Use FreshWater Stain & Scale to inhibit metals
Scale
Probable Cause:
Total alkalinity and/or pH too high
High calcium content in water
Solutions:
Adjust total alkalinity and pH with FreshWater pH/Alkalinity Down
If scale requires removal, drain the spa, scrub off the scale, clean spa shell with FreshWater Spa Shine, and refill the spa
Add FreshWater Stain & Scale and balance the water using FreshWater pH/Alkalinity Up or Freshwater pH/Alkalinity Down
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