SERVING NORTHERN CALIFORNIA SINCE 1973!
Water Care Troubleshooting - The Hot Tub Store

Water Care Troubleshooting

Cloudy Water

Probable Cause: 

  • Dirty filters

  • Excessive oils or organic matter

  • Improper sanitizing

  • Suspended particles or organic matter

  • Overused or old water

Solutions: 

  • Clean filters with FreshWater® InstantFilter Cleaner or FreshWater Filter Cleaner

  • Shock spa with sanitizer

  • Add sanitizer

  • Adjust pH and/or alkalinity with FreshWater pH/Alkalinity Up or FreshWater Alkalinity Down

  • Run jet pump(s) and clean filters with FreshWater InstantFilter Cleaner or FreshWater Filter Cleaner

  • Drain, clean and refill the spa

Water Odor

Probable Cause: 

  • Excessive organics in water

  • Improper sanitization

  • Low pH

Solutions: 

  • Shock spa with sanitizer

  • Add sanitizer

  • Adjust pH with FreshWater pH/Alkalinity Up to recommended range

  • Drain, clean and refill the spa

Chlorine Odor

Probable Cause: 

  • Chloramine level too high

  • Low pH

Solutions: 

  • Shock spa with sanitizer

  • Adjust pH with FreshWater pH/Alkalinity Up to recommended range

Musty Odor

Probable Cause: 

  • Bacteria or algae growth

Solutions: 

  • Shock spa with sanitizer

  • If the problem is visible or persistent, drain, clean and refill the spa

Organic Buildup/Scum Ring Around Spa

Probable Cause: 

  • Buildup of oils and dirt

Solutions: 

  • Wipe off scum with clean rag

  • If severe, drain the spa, use FreshWater Spa Shine after cleaning to protect the spa shell, and refill the spa

Algae Growth

Probable Cause:

  • High pH

  • Low sanitizer lever

Solutions:

  • Shock spa with sanitizer

  • Adjust pH with FreshWater pH/Alkalinity Down to recommended range

  • Shock spa with sanitizer, and maintain sanitizer level

Eye Irritation

Probable Cause:

  • Low pH

  • Low sanitizer lever

Solutions:

  • Adjust pH with FreshWater pH/Alkalinity Up

  • Shock spa with sanitizer, and maintain sanitizer level

Skin Irritation/Rash

Probable Cause:

  • Unsanitary water

  • Free chlorine level above 5 ppm

Solutions:

  • Shock spa with sanitizer and maintain sanitizer level

  • Allow free chlorine level to drop below 5 ppm before spa use

Stains

Probable Cause:

  • Total alkalinity and/or pH too low

  • High iron or copper in source water

Solutions:

  • Adjust total alkalinity and/or pH with FreshWater pH/Alkalinity Up

  • Use FreshWater Stain & Scale to inhibit metals

Scale

Probable Cause:

  • Total alkalinity and/or pH too high

  • High calcium content in water

Solutions:

  • Adjust total alkalinity and pH with FreshWater pH/Alkalinity Down

  • If scale requires removal, drain the spa, scrub off the scale, clean spa shell with FreshWater Spa Shine, and refill the spa

  • Add FreshWater Stain & Scale and balance the water using FreshWater pH/Alkalinity Up or Freshwater pH/Alkalinity Down

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Daily 11-4:30 with one team member helping one customer at a time in person or on the phone. Thank you for your patience.

OPEN FOR SAFE AND SOCIALLY DISTANT SHOPPING
AND FOR EASY VIRTUAL TOURS FROM THE COMFORT OF YOUR HOME

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