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Probable Cause:
Dirty filters
Excessive oils or organic matter
Improper sanitizing
Suspended particles or organic matter
Overused or old water
Solutions:
Clean filters with FreshWater® InstantFilter Cleaner or FreshWater Filter Cleaner
Shock spa with sanitizer
Add sanitizer
Adjust pH and/or alkalinity with FreshWater pH/Alkalinity Up or FreshWater Alkalinity Down
Run jet pump(s) and clean filters with FreshWater InstantFilter Cleaner or FreshWater Filter Cleaner
Drain, clean and refill the spa
Excessive organics in water
Improper sanitization
Low pH
Adjust pH with FreshWater pH/Alkalinity Up to recommended range
Chloramine level too high
Bacteria or algae growth
If the problem is visible or persistent, drain, clean and refill the spa
Buildup of oils and dirt
Wipe off scum with clean rag
If severe, drain the spa, use FreshWater Spa Shine after cleaning to protect the spa shell, and refill the spa
High pH
Low sanitizer lever
Adjust pH with FreshWater pH/Alkalinity Down to recommended range
Shock spa with sanitizer, and maintain sanitizer level
Adjust pH with FreshWater pH/Alkalinity Up
Unsanitary water
Free chlorine level above 5 ppm
Shock spa with sanitizer and maintain sanitizer level
Allow free chlorine level to drop below 5 ppm before spa use
Total alkalinity and/or pH too low
High iron or copper in source water
Adjust total alkalinity and/or pH with FreshWater pH/Alkalinity Up
Use FreshWater Stain & Scale to inhibit metals
Total alkalinity and/or pH too high
High calcium content in water
Adjust total alkalinity and pH with FreshWater pH/Alkalinity Down
If scale requires removal, drain the spa, scrub off the scale, clean spa shell with FreshWater Spa Shine, and refill the spa
Add FreshWater Stain & Scale and balance the water using FreshWater pH/Alkalinity Up or Freshwater pH/Alkalinity Down
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