About Service - The Hot Tub Store

Dear Valued Customer,

Thank you so much for trusting us with your hot tub and swim spa service needs! As part of our ongoing support of the enjoyment and care of your hot tub, we would like to introduce you to our fantastic service team!

Purchasing a hot tub from The Hot Tub Store means that you have a great support network to keep your hot tub producing a pristine, relaxing experience for you to enjoy every day.  If for some reason your spa needs service to help it perform its best, our service department is here to help.

Our scheduling team is available Monday through Friday 9:30am to 4:30pm to help get connected with a factory-certified technician that will be able to diagnose and repair your spa, in most cases with only 1 visit!

Whether your spa is still covered by the manufacturer’s warranty, or has been providing a high-quality experience for years, our friendly service team is ready to jump into action to find the fastest, most cost effective solutions to any hot tub or swim spa challenge you may have. Below you will find our current service rates. We take pride in being able to most often complete the service needed in one visit. 

Please call (916) 373-9699 and Select “Service” from the phone menu, or send an e-mail to service@hottubstore.com and one of our friendly schedulers will be ready to assist you with your service needs.

Thank you for your business!

From The Hot Tub Store Service Team

Your Local Hot Tub Experts

Service Pricing

Service Pricing

The Hot Tub Store SERVICE RATES as of February 4, 2019. All pricing is subject to change.

Warranty Co-pay | Tier 1

$79

Covers trip costs on all manufacturer’s warranty work. Parts and Labor covered by manufacturer.

Diagnostic I Call | Tier 1

$139

Minimum Service Fee and Includes first 15 min on site/preventative maintenance check. 

Tier Addition

$25

Service Tiers are determined by distance from Hot Tub Store Showroom locations. Each Tier outside Tier 1  is subject to an additional $25 travel surcharge.  Please contact our service department to determine your tier location.

Labor

$40/15 min

Billed by the quarter hour.
Hourly rate $160. 

Standard Economy Service

No Extra Fee

Able to schedule for anytime of the day available for that area (route efficiency is the key), customer does not need to be home for service.

First Class VIP Service

Extra Fee – $60

Allows for a specific 4 hour window of time for arrival. Customer wants to be first/last call (needs to be home) or wants a specific tech, (allows for specific window of time).
The Hot Tub Store does not price in any service costs into the sale price of hot tubs. All warranty copay fees, service fees, labor, and parts pricing is adjusted annually to provide our customers with the best service possible with factory certified technicians and friendly service scheduling team members.

YES, WE ARE OPEN!

OPEN FOR SAFE AND SOCIALLY DISTANT SELLING

We are committed to continuing to provide exceptional service for you, our customer. In order to better serve you during this time we are currently offering a variety of services to ensure your experience with all of us here at The Hot Tub Store continues to be excellent.

Call the location nearest you for curbside pick up.

Santa Rosa | (707) 525-1433

Vacaville | (707) 451-9880

Stay Safe. Stay Well.

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