Dear Valued Customer,
Thank you so much for trusting us with your hot tub and swim spa service needs! As part of our ongoing support of the enjoyment and care of your hot tub, we would like to introduce you to our fantastic service team!
Purchasing a hot tub from The Hot Tub Store means that you have a great support network to keep your hot tub producing a pristine, relaxing experience for you to enjoy every day. If for some reason your spa needs service to help it perform its best, our service department is here to help.
Our scheduling team is available Monday through Friday 11:00am to 4:30pm to help get connected with a factory-certified technician that will be able to diagnose and repair your spa, in most cases with only 1 visit!
Whether your spa is still covered by the manufacturer’s warranty, or has been providing a high-quality experience for years, our friendly service team is ready to jump into action to find the fastest, most cost effective solutions to any hot tub or swim spa challenge you may have. Below you will find our current service rates. We take pride in being able to most often complete the service needed in one visit.
Please call (916) 373-9699 and Select “Service” from the phone menu, or send an e-mail to firstname.lastname@example.org and one of our friendly schedulers will be ready to assist you with your service needs.
Thank you for your business!
From The Hot Tub Store Service Team
Your Local Hot Tub Experts
The Hot Tub Store SERVICE RATES as of February 4, 2019. All pricing is subject to change.
This co-pay covers trip costs on approved manufacturer warranty service visits. Approved parts and labor are then covered by the manufacturer. Please see limited warranty information for additional information about coverage.
Service appointments are scheduled for a specific day. Due to the nature of backyard hot tub repairs and to allow for efficient routing, we do not provide specific arrival times. Customers do not need to be home for service when access to the spa is available.
This fee in addition to the standard service fee allows for a specific 4 hour window of time for arrival. With this added fee customers can choose to be the first or last call of the day or request a specific technician if available.
This is the minimum charge for a technician to arrive and determine what work needs to be completed. This includes the Standard Service Fee and up to 30 minutes to diagnose spa and provide detailed information for repair. Some repairs can be completed during this time, but additional labor will apply for repairs in excess of the 30 minute limit.
Labor is charged at $40 per 15 minutes after the initial 30 minute diagnosis.
The hourly labor rate is $160 billed by the quarter hour.
Service Tiers are determined by distance/drive time from Hot Tub Store Showroom locations. Each Tier outside Tier 1 is subject to an additional $25 travel surcharge for warranty and non warranty services.
Our Service Scheduling Team can provide tier charges for your location at the time of appointment scheduling.
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