Services - The Hot Tub Store

Common Troubleshooting Solutions

Operational Problems

Cause

  • Spa water level is too low
  • Filters are clogged
  • Comfort Control® lever is closed

Solution

  • Add water to the spa
  • Clean the filters
  • Open the Comfort Control® lever

Cause

  • Spa lock is activated
  • Light wiring or assembly is faulty

Solution

  • Deactivate the spa lock
  • Replace the light assembly

Cause

  • A problem with the temperature sensor

Solution

  • Disconnect the power for 30 seconds

Cause

  • The heater’s high-limit thermostat has tripped

Solution

  • Disconnect the power for 30 seconds to reset the heater’s high limit; check for clogged filters

Water Quality Problems

Cause

  • Filters are dirty
  • Excessive buildup of oils and organic matter
  • Improper sanitation
  • Suspended particles or organic matter
  • Overused or old water

Solution

  • Clean the filters
  • Shock the spa water with sanitizer
  • Adjust the pH and/or the alkalinity to the recommended range
  • Run the jet pumps and clean the filters
  • Drain and refill the spa

Cause

  • Excessive buildup of organic matter
  • Improper sanitation
  • Low pH

Solution

  • Shock the spa water with sanitizer
  • Add sanitizer in the appropriate quantity
  • Adjust the pH to the recommended range

Cause

  • High pH
  • Low sanitizer level

Solution

  • Shock the water with sanitizer and adjust the pH to recommended levels
  • Shock the water with sanitizer and maintain the sanitizer level

Cause

  • Unsanitary water
  • Free chlorine level is above 5 ppm

Solution

  • Shock the water with sanitizer and maintain the sanitizer level
  • Allow the free chlorine level to drop below 5 ppm before using the spa

How Can We Help?

REPAIR 

Repair and Maintenance
Warranty Service
Maintenance Inspections

CLEAN 

One-Time Cleanings
Monthly & Annual Plans
Water Balancing

REPLACE 

Trade In – Trade Up
New and Used Options
Shop Multiple Brands

SERVICE FAQ

Find answers to the most frequently asked hot tub service questions.

Stay Safe. Stay Well.

We are helping protect public health during the Coronavirus (COVID-19) pandemic.

As an essential business during this time, it remains important to our customers that we be available to assist them in providing goods and services to maintain their hot tubs and pools in a safe and sanitary manner.

Our Folsom, Rocklin, Santa Rosa, and Vacaville showrooms will continue to have a single staff member at each location each day, seven days a week, to assist our valued customers.

Place an Order for
CURBSIDE PICK UP

Schedule a
VIRTUAL TOUR

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