Services - The Hot Tub Store

Common Troubleshooting Solutions

Operational Problems

Cause

  • Spa water level is too low
  • Filters are clogged
  • Comfort Control® lever is closed

Solution

  • Add water to the spa
  • Clean the filters
  • Open the Comfort Control® lever

Cause

  • Spa lock is activated
  • Light wiring or assembly is faulty

Solution

  • Deactivate the spa lock
  • Replace the light assembly

Cause

  • A problem with the temperature sensor

Solution

  • Disconnect the power for 30 seconds

Cause

  • The heater’s high-limit thermostat has tripped

Solution

  • Disconnect the power for 30 seconds to reset the heater’s high limit; check for clogged filters

Water Quality Problems

Cause

  • Filters are dirty
  • Excessive buildup of oils and organic matter
  • Improper sanitation
  • Suspended particles or organic matter
  • Overused or old water

Solution

  • Clean the filters
  • Shock the spa water with sanitizer
  • Adjust the pH and/or the alkalinity to the recommended range
  • Run the jet pumps and clean the filters
  • Drain and refill the spa

Cause

  • Excessive buildup of organic matter
  • Improper sanitation
  • Low pH

Solution

  • Shock the spa water with sanitizer
  • Add sanitizer in the appropriate quantity
  • Adjust the pH to the recommended range

Cause

  • High pH
  • Low sanitizer level

Solution

  • Shock the water with sanitizer and adjust the pH to recommended levels
  • Shock the water with sanitizer and maintain the sanitizer level

Cause

  • Unsanitary water
  • Free chlorine level is above 5 ppm

Solution

  • Shock the water with sanitizer and maintain the sanitizer level
  • Allow the free chlorine level to drop below 5 ppm before using the spa

How Can We Help?

REPAIR 

Repair and Maintenance
Warranty Service
Maintenance Inspections

CLEAN 

One-Time Cleanings
Monthly & Annual Plans
Water Balancing

REPLACE 

Trade In – Trade Up
New and Used Options
Shop Multiple Brands

SERVICE FAQ

Find answers to the most frequently asked hot tub service questions.

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