Awesome experience with Mercedes who attended to our every question and need. We got an amazing deal on an out of this world HotSpring Aria. This machine is worth everything. Mercedes helped me understand the process from beginning to end and the moment the hot tub arrived, I was prepared. Delivery service was excellent and the delivery team went the extra mile to make sure it was placed correctly. Mercedes made me feel that her ultimate goal was to get me the right machine for the best value based on the needs & desires I expressed. The HotSpring Aria does not disappoint and is more than was expected from two people who are not easily impressed. Thank you Hot Tub Store and my new best friend Mercedes!